Customer Service Training in Schools
AED 1,500.00
In an educational setting, every interaction is an opportunity to build trust and strengthen your community. This CPD-accredited course is specifically designed to equip all staff—from admissions and front office to school leadership—with the skills to deliver an outstanding experience for parents, students, and visitors alike.
| Mode of Training | E-Learning, In Person, Online |
|---|---|
| Certification & Validity | Dual Certification: Includes a CPD UK Certificate (globally recognised), Validity: This certification is valid for 1 year |
| Duration | 4 Hours |
Creating a supportive environment for parents, children and all staff.
Overview
In an educational setting, every interaction is an opportunity to build trust and strengthen your community. This CPD-accredited course is specifically designed to equip all staff—from admissions and front office to school leadership—with the skills to deliver an outstanding experience for parents, students, and visitors alike.
Who Should Attend?
School Administrators and Principals looking to set a standard for school culture.
Front Office and Reception Staff who serve as the first point of contact for the community.
Admissions and Registration Officers handling parent enquiries and enrolments.
Student Affairs and Support Staff interacting with students and stakeholders daily.
Objectives
Manage High-Stress Interactions: Effectively communicate with parents and stakeholders during challenging or emotional situations.
Master Multi-Channel Communication: Perfect professional communication across phone, email, and in-person interactions.
Conflict Resolution: Resolve disagreements and handle difficult enquiries with empathy, tact, and professionalism.
Enhance School Reputation: Build positive, lasting relationships that strengthen the school’s brand and community trust.
FAQs
Is this course suitable for non-teaching staff?
Absolutely. This course is specifically designed for the "face of the school." It empowers administrative and support teams to see themselves as vital contributors to the school's success and student retention.
How does this help with school inspections?
International inspection frameworks often evaluate "Leadership and Management" and "Community Engagement." Providing professional customer service training demonstrates that the school is proactively managed and values its partnership with parents.
Can the training be customised to our school's specific values?
Yes. For in-person sessions, our trainers can incorporate your school’s specific mission statement and communication protocols to ensure the training feels bespoke and relevant to your unique community.
