Terms & Conditions
Effective: March 2026
These Terms and Conditions govern the provision of online courses, eLearning programmes, consultancy services, qualifications, workshops, events and bespoke training (the “Courses”) by:
ZENUB KHAN PROFESSIONAL DEVELOPMENT AND EDUCATION SERVICES
(trading as “Zen Professional Development” or “ZenPD”)
United Arab Emirates
By placing an Order, you agree to be legally bound by these Terms.
1. DEFINITIONS AND INTERPRETATION
In these Terms, unless the context otherwise requires:
“Account”
Means the personal online area created by the Customer to access Courses.
“Applicable Laws”
Means all laws and regulations in force in the United Arab Emirates.
“Business Day”
Means any day other than, Sunday or UAE public holiday.
“Certificate”
Means the official document issued upon successful completion of a Course.
“Commencement Date”
Means the date the Order Confirmation is issued.
“Confidential Information”
Means all proprietary information disclosed in connection with the Courses, whether oral, written or digital.
“Content”
Means all materials within the Courses including text, video, audio, software, frameworks, templates, and systems.
“Contract”
Means the agreement formed upon Order Confirmation.
“Corporate Customer”
Means any company, partnership, sole establishment, government entity or organisation purchasing Courses.
“Individual Customer”
Means a natural person purchasing a Course for themselves.
“Customer”
Means both Corporate and Individual Customers.
“Fees”
Means all sums payable under the Contract.
“Intellectual Property Rights”
Means all copyright, trademarks, trade names, business names, course materials, methodologies, systems and proprietary rights owned by Zen PD.
“Order”
Means the purchase request submitted by the Customer.
“Order Confirmation”
Means the email or system confirmation granting access to the Course and forming the Contract.
“We / Us / Our”
Means Zenub Khan Professional Development and Education Services.
“You / Your”
Means the Customer.
2. THE CONTRACT
2.1 An Order constitutes an offer by You to purchase a Course.
2.2 The Contract is formed when We issue the Order Confirmation.
2.3 The Order Confirmation provides access instructions.
2.4 Delivery is deemed complete upon issuance of the Order Confirmation.
2.5 No advertising, brochures or marketing materials form part of the Contract.
3. COURSE ACCESS
3.1 Courses are delivered online unless otherwise agreed in writing.
3.2 Access is granted through the Account system.
3.3 Access is conditional upon full payment of Fees.
3.4 We reserve the right to modify, update or improve Course Content at any time.
4. STRICT NO REFUND POLICY (UAE)
4.1 All purchases are final.
4.2 No refunds will be issued under any circumstances.
4.3 No cancellations are permitted after Order Confirmation.
4.4 No credits, transfers, rescheduling or substitutions are allowed.
4.5 No refund rights apply whether You are an Individual or Corporate Customer.
4.6 UAE law does not provide a statutory cooling-off period for digital training once access is granted.
4.7 By placing an Order, You expressly waive any right to dispute payment on the basis of non-use or change of circumstances.
If a chargeback is initiated:
- Access will be immediately suspended
- Certificates will be revoked
- Legal recovery action may be pursued
- Administrative recovery costs may be added
5. FEES AND PAYMENT
5.1 Fees are as displayed at checkout or as agreed in writing.
5.2 Payment is due in advance unless otherwise agreed.
5.3 VAT will be applied in accordance with UAE Federal Tax Authority regulations.
5.4 Failure to pay may result in suspension of access.
5.5 Certificates will not be issued until payment is received in full.
6. CUSTOMER OBLIGATIONS
You agree:
- To provide accurate information
- Not to share login details
- Not to allow third parties to access Your Account
- Not to resell Courses
- Not to record sessions without written permission
Learners warrant that they alone will complete assigned Courses.
If malpractice occurs, We may:
- Disqualify the Learner
- Invalidate Certificates
- Terminate the Account
7. INTELLECTUAL PROPERTY
All Intellectual Property Rights remain the exclusive property of ZenPD.
You may not:
- Copy or reproduce Content
- Share materials externally
- Use Content to create competing courses
- Modify, rebrand or resell materials
Breach constitutes intellectual property infringement under UAE law and may result in legal proceedings.
8. CONFIDENTIALITY
All methodologies, frameworks, compliance systems and proprietary materials are confidential.
You agree not to:
- Disclose Confidential Information
- Replicate training systems
- Use proprietary materials to develop competing services
This obligation survives termination indefinitely.
9. LIMITATION OF LIABILITY
Nothing excludes liability for fraud or gross negligence.
Subject to UAE law:
- We are not liable for indirect or consequential loss
- We do not guarantee business, compliance, inspection or employment outcomes
- Our total liability shall not exceed the Fees paid
10. DATA PROTECTION
We comply with UAE data protection regulations.
Where the Customer is Corporate, the Customer acts as Data Controller and We act as Data Processor for Learner data.
Where the Customer is Individual, We act as Data Controller.
Data is processed in accordance with Our Privacy Policy.
11. FORCE MAJEURE
We are not liable for delays caused by events beyond reasonable control including government restrictions, technical outages, pandemics or natural disasters.
12. TERMINATION
We may terminate the Contract immediately if:
- Payment is disputed
- Account sharing is detected
- Intellectual property is misused
- These Terms are breached
Termination does not entitle You to a refund.
13. ENTIRE AGREEMENT
These Terms constitute the entire agreement between the Parties.
No variation shall be valid unless agreed in writing and signed by authorised representatives.
14. Governing Law and Dispute Resolution
This Contract shall be governed by the laws of the United Arab Emirates.
If any dispute arises in connection with this Contract, the Parties agree that it shall be resolved by arbitration in Dubai, United Arab Emirates, under the rules of the Dubai International Arbitration Centre (DIAC).
The arbitration shall be conducted in English by one arbitrator.
The decision of the arbitrator shall be final and binding on both Parties and may be enforced in any country where enforcement is required.
No Party may bring legal proceedings in any court outside the United Arab Emirates.